Card / App and registration
How to get access, activate it and what to do if you have identification problems.
How do I get the card?
From 18 May, the collection of cards and the app code will begin, continuing until 20 June. If you were unable to collect it during this period, don't worry, you can go to the citizen information office to collect it.
The procedure will be straightforward and will include staff who can help with any questions or clarifications users may have.
Citizen help points
To assist residents and distribute cards and app codes, there is a citizen help point available.
At the information point you will be able to:
Card collection
Collection of the card, registration processing or possible changes.
Explanation
Explanation of how the system works.
App activation
Activation of the app or recovery of access.
Questions and incidents
Help with questions and incidents.
What documentation do I need to bring?
Documentation you must bring on the day of collection:
Owners
- Valid identity document showing the address of the property concerned.
- Waste fee or property tax receipt (photocopy or image on your phone).
Tenants
- Valid identity document.
- Rental contract (original, copy or image on your phone) and the waste fee or property tax receipt, or the owner's authorization.
Do I have to go in person?
Another person may go on your behalf, and they must bring:
- An authorization from the holder
- The waste fee receipt
- Valid ID
Download the authorization form here:
How to activate and use the app
Download
Download and install the system's official application (Google Play or App Store).
Register
Using the details provided when you collect the card.
Validate
Confirm the access linked to your home.
Open
Open the bin using the button when you are in front of it.
Download the app on your phone
Scan the QR code or tap the icon for your mobile device type to go to the download.
Recommendation: If you have difficulties with your mobile phone, use the card and ask for help at the help point.
What to do in case of loss, damage or change of the card data
If you lose the card or it stops working properly, report the incident by phone or email or at the information point to block it and obtain a new one.
If the details of the residents or the use status of the home change, inform the service so that access remains up to date.
Contact
If you have any questions, you can contact us: